FAQ
Below you will find answers to the most commonly asked questions about shopping with Ghosts Vintage. If you cannot find the information you need, please do not hesitate to contact us.
Orders
How do I place an order?
Browse our collection, add your desired items to your cart, and proceed to checkout. Follow the on-screen prompts to enter your shipping and payment information, then confirm your order. You will receive an order confirmation email once your purchase is complete.
Can I cancel my order after placing it?
Yes. You may cancel your order free of charge within 24 hours of placing it, as long as it has not yet been shipped. To cancel, email us at info@ghostsvintage.com with your order number. Once an order has been processed or shipped, cancellation is no longer possible, but you may initiate a return after delivery.
Can I change my order after it has been placed?
If your order has not yet been shipped, we may be able to make changes. Contact us as soon as possible with your order number and the changes you would like to make. Once the order has shipped, changes cannot be made.
What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods displayed at checkout. All payments are processed securely through encrypted channels.
Shipping
Where do you ship?
We currently ship to addresses within the contiguous United States (48 states). We do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO, FPO, DPO addresses, or international locations at this time.
How much does shipping cost?
Standard shipping is completely free on all orders within the contiguous United States. There are no additional handling fees or surcharges.
How long does shipping take?
Orders are processed within 1 to 3 business days. After processing, delivery typically takes 4 to 7 business days. The total estimated delivery time is 5 to 10 business days from the date of order.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use the tracking link in the email or visit the carrier's website (USPS, UPS, or FedEx) to track your package.
My tracking says delivered but I have not received my package. What should I do?
First, check with neighbors and your building's mail room if applicable. Tracking updates may occasionally appear before the package is physically delivered. If you still cannot locate your package after 2 to 3 business days, please contact us and we will investigate the issue with the carrier.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to submit a return request. The item must be unused, unworn, and returned with all original tags and packaging intact.
How do I return an item?
Email us at info@ghostsvintage.com with your order number, the item you wish to return, and the reason for the return. Once approved, we will provide a free prepaid return shipping label with instructions.
Do I have to pay for return shipping?
No. We offer free return shipping on all eligible orders. Once your return is approved, you will receive a prepaid shipping label at no cost.
When will I receive my refund?
After we receive and inspect your returned item, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund to your account.
Can I exchange an item instead of returning it?
Yes. To exchange an item, follow the standard return process. Once your return is approved and processed, you may place a new order for the item you prefer on our website. Because vintage items are one of a kind, we recommend placing your new order promptly to ensure availability.
Products
Are your vintage items authentic?
Yes. Every item in our collection is carefully inspected and authenticated by our team before it is listed for sale. We stand behind the authenticity and quality of every product we offer.
What condition are the vintage items in?
All items are thoroughly inspected and accurately described. Due to the nature of vintage clothing, minor signs of age such as slight fading, light fabric wear, or natural patina consistent with the item's era are normal characteristics and are noted in the product description whenever possible.
Are the colors shown in photos accurate?
We make every effort to display colors as accurately as possible. However, colors may appear slightly different depending on your screen settings, device type, and display configuration. If you have questions about a specific item's color or appearance, please contact us before purchasing.
How do I find my size?
Sizing for vintage clothing can differ from modern standards. We recommend reviewing the measurements provided in each product description carefully. If additional measurements or details are needed, please contact us and we will be happy to provide them.
What if I receive a damaged or incorrect item?
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. Include your order number, clear photos of the issue, and a brief description. We will work to resolve the situation through a replacement, repair, or full refund.
Account and Privacy
Do I need an account to place an order?
No. You can check out as a guest without creating an account. However, creating an account allows you to track orders, save your shipping information, and enjoy a faster checkout experience in the future.
How is my personal information protected?
Your privacy and security are extremely important to us. Our website uses SSL encryption to protect all data transmitted between your browser and our servers. For full details, please review our Privacy Policy.
How do I unsubscribe from marketing emails?
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of any promotional email. You can also contact us directly to be removed from our mailing list.
Contact Us
If you have a question that is not answered above, our team is happy to help.
Store Name: Ghosts Vintage
Email: info@ghostsvintage.com
Phone: 360-207-4696
Address: 2307 1st Ave, Seattle, WA 98121, USA
Business Hours
Monday and Tuesday: 2:00 PM to 7:00 PM
Wednesday and Sunday: 12:00 PM to 7:00 PM
Thursday, Friday, and Saturday: 12:00 PM to 8:00 PM