Refund policy
At Ghosts Vintage, your complete satisfaction drives everything we do. We take immense pride in curating and delivering high-quality vintage products. If your purchase does not meet your expectations for any reason, we are here to make things right. Please review the return and refund policy below for full details.
Order Cancellation Policy
Cancellations Within 24 Hours
You may cancel your order at no cost within 24 hours of placing it, as long as the order has not yet been dispatched. To request a cancellation, email us at info@ghostsvintage.com with your order number and a brief cancellation request. Upon approval, a full refund will be issued to your original payment method.
Cancellations After 24 Hours
Orders placed more than 24 hours prior, or orders that have already shipped, cannot be cancelled directly. In these cases, please wait until you receive your order and then follow the standard return process described below.
Return Eligibility Window
We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to submit a return request. Return requests submitted after this 30-day window may not be accepted.
Return Eligibility Requirements
To qualify for a return, all of the following conditions must be satisfied:
Item Condition: The product must be unworn, unaltered, and free from any damage or stains that were not disclosed at the time of purchase. All original tags and labels must remain attached and intact.
Original Packaging: Items must be returned in their original packaging, including garment bags, dust covers, tags, labels, and any accessories that accompanied the product.
Proof of Purchase: A valid order confirmation email, receipt, or order number must accompany the return request.
Please Note: Due to the unique nature of vintage clothing, minor signs of age such as slight fading, minor fabric wear, or natural patina consistent with the item's era are considered normal characteristics and do not qualify as defects. Items that fail to meet the return requirements listed above may be rejected upon inspection and returned to the sender at the customer's expense.
Free Return Shipping
Ghosts Vintage is pleased to offer free return shipping on all eligible orders. Once your return request is approved, you will receive a prepaid return shipping label at absolutely no additional cost. Simply follow the packing and shipping instructions included with the label to send your item back to us safely.
How to Initiate a Return
Follow these simple steps to begin the return process:
Step 1 Contact Our Support Team
Send an email to info@ghostsvintage.com with the subject line Return Request followed by your order number, and include the following information:
Your full name and order number
The specific item(s) you wish to return
The reason for your return
Clear photographs if the item is damaged, defective, or significantly different from the listing description
Step 2 Ship the Item Back
Once your return is approved, you will receive a free prepaid return shipping label along with detailed instructions on how and where to send your package.
Important: Items returned without prior approval will not be accepted. Please do not send items back without first contacting our team and receiving authorization.
Return Shipping Address
Ghosts Vintage
2307 1st Ave
Seattle, WA 98121
USA
Damaged, Defective, or Incorrect Items
We hold our products to the highest quality standards and describe every vintage piece as accurately as possible. Please inspect your order immediately upon delivery. If you receive an item that is damaged during shipping, materially defective beyond normal vintage wear, or is not the item you ordered, please contact us within 48 hours of receipt by emailing info@ghostsvintage.com with:
Your order number
Clear photographs showing the damage, defect, or discrepancy
A brief written description of the issue
Our team will assess the situation promptly and work to resolve it through a replacement, repair, or full refund, whichever solution best fits your needs.
Exchange Policy
Want to swap your item for a different size or a similar vintage piece? Simply follow the same return steps outlined above. Once we receive and approve your returned item, you may place a new order for your preferred product directly on our website.
Pro Tip: Because every vintage item is one of a kind, we recommend returning the original item first, then placing a new order immediately once your return is approved. This ensures the item you want remains available.
Refund Process and Timeline
Once we receive and inspect your returned item, you will receive an email notification confirming whether your refund has been approved or denied.
If Your Refund Is Approved
Your refund will be automatically processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund to your account, as processing times vary by financial institution.
If Your Refund Is Denied
We will provide a clear explanation for the denial and offer guidance on next steps available to you.
Haven't received your refund after 10 business days? First, check with your bank or credit card issuer, as processing delays may occur on their end. If the issue persists, please contact us directly at info@ghostsvintage.com for further assistance.
Non-Returnable Items
Due to the nature of vintage clothing retail, the following categories of items are not eligible for return or exchange:
Final Sale and Clearance Items: All products marked as final sale, clearance, or sold at a discounted promotional price are non-returnable. These prices reflect the as-is condition of the item and cannot be reversed.
Items Altered After Purchase: Any vintage piece that has been tailored, hemmed, dyed, repaired, or otherwise altered by the customer or a third party after delivery is no longer eligible for return.
Consignment and One-of-a-Kind Pieces: Certain consignment items and ultra-rare vintage pieces may be sold under special terms. Any item listed with a specific non-returnable notation at the time of purchase falls under this category.
Items Returned Without Prior Authorization: Any item shipped back to us without first receiving a return approval will not be accepted and will be returned to the sender at the customer's expense.
Items Showing Customer-Caused Damage: Products that have been stained, torn, washed, exposed to smoke or strong odors, or otherwise damaged after delivery by the customer are not eligible for return.
If you have questions about whether a specific item qualifies for a return, please contact us before placing your order. We are always happy to provide additional details, photos, or measurements to help you make a confident purchase.
Contact Ghosts Vintage
Have questions about our return and refund policy? Need help with an existing order? Our team is ready to assist you.
Store Name: Ghosts Vintage
Phone Number: 360-207-4696
Email: info@ghostsvintage.com
Address: 2307 1st Ave, Seattle, WA 98121, USA
Business Hours
Monday and Tuesday: 2:00 PM to 7:00 PM
Wednesday and Sunday: 12:00 PM to 7:00 PM
Thursday, Friday, and Saturday: 12:00 PM to 8:00 PM
Ghosts Vintage reserves the right to update or modify this return and refund policy at any time. Any revisions will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Last Updated: 2026.9.12